Commuters talk. Commuters vent. Commuters let each other know how the commute is going using Clever Commute.
Now NJ Transit wants to know how you feel. They have put a customer satisfaction survey online, and ask that you fill it out between November 7 and 28. They write:
Your responses will help us track improvements, make informed decisions, and put our resources where our customers need most.
Please be assured that your responses will be kept confidential and will be used for research purposes only. To show our appreciation for your help, we will enter your name in a drawing to win ONE OF FIVE $100 American Express™ GIFT CARDS!
You have to fill in a lot of facts about where you board, your destination and such before you get to the “satisfaction” part– but then you do have the opportunity to rate a number of features from 1-10, including the parking fee at your stop (judging by this post on a possible rate in fees by the Montclair Parking Authority, that won’t be getting a 10 from too many) and seating availability onboard
Take the Survey from Nov. 7 -28 here!
As a longtime NJT customer, I feel compelled to say that NJT does NOT “want to know how you feel.”
NJT wants to give the illusion that they “want to know how you feel”, all the while hiding behind vague, after-the-fact explanations as their service deteriorates by the day.
But that’s just me; perhaps those fans of tNJT will correct me…
I would agree, jcunningham. They really don’t care one way or the other, and I have had first hand experience with them in “meetings”.
Where’s the DeCamp survey at?